Frequently Asked Questions

Why Baptist?

Baptist Medical Group provides immediate care for non-life-threatening injuries and illnesses. Our board-certified doctors, nurse practitioners, and physician assistants are well equipped to handle everything from routine exams and broken bones, to treatment for chronic diseases such as diabetes, coronary artery disease and more.

If you cannot get an appointment with your provider and need immediate care, Baptist Medical Group can provide you and your family with quality health care services without the long wait or expense of visiting a hospital emergency room. For your convenience, routine and same day appointments can be made with our Baptist Medical Group Mobile app, online at or by calling 1-855-See-U-Today. We also accept walk-ins at most locations.


Q: What services does Baptist Medical Group offers? A: Baptist Medical Group offers services for the whole family. Below is a partial list of services:

  • Urgent Care
  • Primary Care
  • Pediatric Care (ages 6 and up)
  • Specialty Care
  • Gerontology
  • Chronic Disease Management (hypertension, diabetes, coronary artery disease, asthma)
  • Wellness Exams
  • Women’s Health
  • Travel Immunizations
  • School/Sports Physicals
  • In-house Laboratory
  • X-Ray
  • Workers' Compensation
  • Occupational Health
  • Physical Therapy

Q: Do I need an appointment?

A: Baptist Medical Group treats patients with an injury or illness that requires immediate care but does not require a visit to a hospital emergency room. Baptist Medical Group provides a convenient one stop number, 1-855-See-U-Today to the next available appointment or you can schedule online at, download the Baptist Medical Group app, or schedule through your MyChart account.

Q: Can I see the same provider each time?

A: We make every effort to schedule you with your same provider but at times this could be difficult due to availability. In this case, we strive to schedule you with another provider within your provider’s care team and/or same clinic.

Q: What information do I need to bring with me?

A: If this is your first time visiting the clinic, bring your medical insurance card and a photo ID. Bring a list of the names and dosages of the medicines that you are taking, and copies of any previous lab test results or imaging studies. To complete patient forms prior to your visit, you can E-CheckIn using the MyChart portal.

Q: Why should I use FastPass?

A: You should use the FastPass call when:
  • You cannot get an appointment with your doctor quickly.
  • You do not want to wait in a hospital emergency room.
  • Your regular doctor's office is closed or your doctor is on vacation.

Q: How long will I have to wait if I walk in a clinic?

A: We generally see walk-in patients in the order in which they arrive. Your wait time will be dependent on the number of people seeking care and the seriousness of their conditions.

Q: What types of insurance do you accept?

A: Baptist Medical Group accepts almost all local insurance plans. We will make every effort to verify your coverage prior to your appointment, yet we cannot guarantee coverage of services by your insurance company. We encourage you to contact your insurance company before you receive any services. If the service was not authorized and your insurance company denies payment, you will be responsible for that amount.

Q: What if I do not have insurance?

A: We accept cash, personal checks, Visa, MasterCard and Apple Pay.

Q: What if I need to see a specialist?

A:If a Baptist Medical Group doctor recommends that you consult a specialist, such as a cardiologist, pulmonologist, endocrinologist, etc., we will place a referral to our Referral Specialist team who will contact you to schedule your specialist appointment.

Q: What is MyChart?

A: MyChart is our patient portal. Using this portal, our patients will be able to access their health record online. To create an account, click here.

Get a FastPass for the next available appointment. Click here.